Jacman

about jacman

Jacman Consulting is a specialist in strategic and operational planning and execution for complex multi-stakeholder projects.

From strategic direction, operational readiness and crisis management to event and ticketing operations and troubleshooting, we deliver customized projects and services which provide you with proven solutions, cost savings and enhanced capabilities.

Jacman has a collective 36 years of international experience in events as diverse as Olympic and Commonwealth Games and APEC Leaders’ Week, providing you with a proven track record in addition to recent innovations and approaches.

We approach each new project with enthusiasm and passion and have a genuine interest in providing well-considered, practical solutions and tools to set your organization up for success. Our aim is to not only meet your needs but rather, exceed your expectations.

What we aspire to

To provide professional consultation and expertise customized to meet the specific and ever-changing needs of our clients; to build the capacity for client teams to deliver streamlined and efficient results.

What we value

Integrity – Honest and hard-working commitment
Professionalism – Client-driven approach of the highest standards
Dependability – Reliable results
Value – Maximization of revenue potential
Knowledge – Application of historical and current approaches with an understanding of project-specific customization
Experience – Best practice derived from 36 years’ international involvement
Risk Management – Minimization of project risks

who we are

ROD EDMISTON

Director, Ticketing Strategy & Operations

Rod is a recognized industry expert in ticketing strategy and operations. During his 19-year career Rod has worked in 12 countries, providing ticketing services and advice ranging from long-term strategic projects to shorter-term on-the-ground trouble-shooting. From small start-up companies to the largest events worldwide, Rod provides sound, workable solutions and ensures successful implementation. He is flexible and adaptable and is highly regarded for his strong leadership, resilience and calmness under pressure. Outside work, Rod pursues any sport he can find – from marathons to mud runs to team sports. He also has a passion for learning and strives to enhance his industry knowledge by studying the latest innovations and how to apply them in the international event business.  Rod is currently consulting to the International Olympic Committee (IOC).

JACQUI EDMISTON

Director, Emergency & Event Preparedness

Jacqui specializes in risk assessment, mitigation, stakeholder integration, operational capability and readiness, and emergency planning. With a Masters of Science in Emergency Management and a Masters in International Relations, Jacqui has a unique ability to balance the needs for operational effectiveness against the cultural nuances of the countries in which she has worked; including Australia, the United States, Ethiopia, Greece, Canada, India, the United Kingdom, Russia, Poland and Brazil. Jacqui’s passion for emergency management, problem solving and cementing of close working partnerships spans both her volunteer commitments with the City of Vancouver Emergency Social Services team and Neighbourhood Emergency Assistance Team, and her professional experience in planning, readiness and risk. Jacqui fosters organizational resiliency by implementing practical and scalable solutions to companies small and large. Jacqui is a member of the Business Continuity Institute (BCI), the International Association of Emergency Managers (IAEM) and sits on the board of the IAEM Canada Council. Jacqui led the external readiness program for the London 2012 Organising Committee and fulfilled a Games-time liaison role between the strategic government coordination hub of Cabinet Office and the Main Operations Centre (MOC). Most recently she worked with TO2015 to develop and implement their venue simulations, risk response plans and policies and procedures.

what we offer

Strategic Ticketing Planning

Strategic and detailed guidance to support your ticketing program, from the initial concept to the final reporting and all phases in between.

Ticketing Operations

Staff planning, sales location implementation, equipment requirements, strategic partnerships and more.

Ticketing Communications

Guidance on both the internal and external communications required to successfully deliver ticket sales.

Ticketing Inventory Management

Industry best practices and innovative solutions to maximize sales and revenue in a fair and transparent manner, from initial capacity and price planning to detailed customer group allocations.

Emergency Planning

Development and/or review of existing emergency plans including business continuity, hazard and vulnerability analysis, continuity of operations, disaster recovery, risk assessment and mitigation, contingency planning and crisis management.

Operational Readiness

Training and exercising customization to meet your business objectives while enhancing team building and leadership opportunities. Extensive experience designing, developing and delivering both tabletop and simulation exercises. Can also provide train-the-trainer services.

Stakeholder Engagement

Ability to bring internal and external stakeholders together to further common goals throughout the planning, training and exercising phases, fostering lasting strategic and operational relationships with proven success.

Crisis Management

Facilitation of tabletop exercises and review of best practice case studies based on real-life scenarios to enhance the preparation of your executive team for the unexpected.

C3/MOC Planning

Concepts of operation, delivery support for command, control and coordination (C3) systems and planning and design advice for Main Operations Centre (MOC) facilities.

Integration

Audit of existing strategies and plans with provision of recommendations for enhancements based on best practice.

Knowledge Transfer

Presentations on any of the above components to Organizing Committees, Olympic and Paralympic Committees, corporate organizations and event owners that will position your project on the right track from the outset.

For larger projects we engage a trusted network of equally skilled associates.

what we've done

Olympic and Paralympic Games

2018 PyeongChang, South Korea
2016 Rio, Brazil
2014 Sochi, Russia
2012 London, United Kingdom
2010 Vancouver, Canada
2006 Torino, Italy
2004 Athens, Greece
2002 Salt Lake City, United States
2000 Sydney, Australia
1996 Atlanta, United States

Commonwealth Games

2010 New Delhi, India
2006 Melbourne, Australia
1998 Kuala Lumpur, Malaysia

Other Global Events

2016 Canada Sevens, Vancouver, Canada
2015 Pan Am and Parapan Am Games, Toronto, Canada
2015 FIFA Women’s World Cup, Vancouver, Canada
2015 European Games, Baku, Azerbaijan
2007 APEC Leaders’ Week, Sydney, Australia
2006 Asian Games, Doha, Qatar
2003 Rugby World Cup, Australia

Corporate Events

2007 Lexus Cup
2007 Emirates Wolgan Valley Resort Launch, Australia
2007 Nestle National Sales Conference, Sydney, Australia
2006 Sony Experience More Product Launch, Sydney, Australia
1997 UK & Ireland Corporate Games, Belfast, Northern Ireland
1996-1998 Australian Corporate Games, Melbourne, Australia
1996-1998 QLD Corporate Games, Brisbane, Australia
1996-1998 NSW Corporate Games, Sydney, Australia

Other Clients and Employers

2015 EveryEventGives
2015 The Social Concierge
2015 Calla Strategies
2014 Special Olympics Canada Summer Games
2014 Event Knowledge Services (EKS)
2014-2015 CTS Eventim AG
2013-2014 4 global
2013-2014 World Academy of Sport
2013-2014 Witt O’Brien’s
2013 Contemporary International
2012-2014 IPC Academy
2011-2015 Fair Ticket Solutions
2011-2015 LHC Global
2011-2015 International Olympic Committee
2010 Event Knowledge Services (EKS)
2007 George P. Johnson
2007 CiEvents
2006 Macleay College
2006 Sporting Spectrum
2006 The Sponsorship Agency
2005 Grand Slam International
2005 Washington Nationals Major League Baseball
2004-2005 Office of Protocol & Special Events (OPSE), NSW Premier’s Department
2004 Australian Paralympic Committee
2003-2004 MI Associates Pty Ltd
2002-2004 Ticketmaster International Events
2002-2003 Right To Play
1999-2002 Select-a-Seat
1998 Tennis NSW
1995-1998 Tickets.com
1996 University of Technology Sydney (UTS) Union
1995 Sydney Blues Baseball
1992-1995 Richmond Braves Baseball Club

what we've been up to lately

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International Olympic Committee

Strategic planning for the overall ticketing timelines for OCOG (Organising Committee for the Olympic Games) planning. Review of past Games operations to streamline and document key learnings.

Review and provision of feedback of the OGKM (Olympic Games Knowledge Management) Strategic Plan for 2015-2019.

Presentations at an OGKM workshop with PyeongChang 2018 on a range of topics related to ticketing operations, inventory management, resource planning and project management recommendations.

Presentations at two OGKM (Olympic Games Knowledge Management) workshops with Sochi 2014 on a range of topics related to C3, operational readiness, training and planning. Read more about the International Olympic Committee.



Calla Strategies

Development of Tabletop Train-the-Trainer toolkit and associated training sessions; development of Venue Simulations Concept of Operations, model and customized venue simulations and simulation design and delivery plan for the Toronto 2015 Pan Am and Parapan Am Games. Read more about Calla Strategies.


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The Social Concierge

Development of an Emergency Response Plan for Le Diner en Blanc, Vancouver; inclusive of Incident Response Team protocols; crowd and traffic management, medical, severe weather and security response protocols; evacuation procedures; hazard identification and mitigation matrix; emergency contacts; and various checklists and logs to facilitate accurate incident record keeping.  Read more about The Social Concierge.



Toronto 2015 Pan Am and Parapan Am Games

Development and provision of training on Venue Management and Event Services policies and procedures. Development and delivery of tabletop exercise to design/validate Games-time C3 in CIBC Pan Am Park. Review and provision of  feedback on Zone Level Operations Plan.

Development of generic Venue Risk Response Plan for venue owner customization, inclusive of risk related policies and procedures and emergency response protocols.

Development of a C3 and MOC Concept of Operations including recommendations for issue management, communications, reporting, stakeholder integration, staffing, training, MOC facility design, testing and exercising. Read more about Toronto 2015.



Dalai Lama Centre

Completion of risk assessment profiles and business continuity planning for each event associated with the Dalai Lama visit to Vancouver in October 2014.  Participation in the Crisis Management Team and onsite assistance with Media Accreditation. Read more about the Dalai Lama Centre.



Rio 2016

Development of Venue Safety Plan and Venue Emergency Response Plan for the 2014 Sailing Test Event, including all associated training and exercising design relevant to safety and emergency preparedness. Read more about Rio 2016.


EKS

Project Manager and Theme Manager, Safety and Security for the Krakow 2022 Olympic Bid.  Project Manager to the Krakow 2022 Delegation as part of the Sochi 2014 Observer Programme for both Olympics and Paralympics. Read more about Event Knowledge Services.


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Fair Ticket Solutions / authenTICKET

Consultation and on-site support for the operations and implementation of a ticketing platform which achieves control over the use and transferability of tickets through a proprietary authentication platform termed “authenTICKET”. Read more about Fair Ticket Solutions.


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World Academy of Sport and Bahrain Olympic Committee

Visiting Fellow of the World Academy of Sport presenting as an event expert on the topics of Operational Readiness and Simulations, C3, MOC Operations (Main Operations Centre) and Crisis Management. Read more about the World Academy of Sport.


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Sochi 2014 Olympic and Paralympic Winter Games

Provision of full-time support to the Sochi 2014 Ticketing Program including strategic ticketing planning, operations, communications and inventory management. Read more about Sochi 2014.


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Operational readiness support to major sporting events. Read more about 4 global.


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Contemporary International

Development of Sochi 2014 Event Services operational readiness Concept of Operations, Train-the-Trainer Readiness package, two-day Operational Readiness and Leadership workshop and Event Services specific Functional Coordination Centre (FCC) training.  Read more about  Contemporary International.


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World Academy of Sport and IPC Academy

Presentations at two Sochi 2014 Excellence Program sessions on operational readiness and C3.  Engagement as an IPC Expert on operational readiness and C3 for the Sochi 2014 Excellence Program Simulation and supporting Tabletop Exercises.  Read more about this program.


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LHC Global

Co-development of C3 Readiness Concept, Integration Audit and ongoing operational readiness and C3 support to Sochi 2014. Read more about LHC Global.

how to connect

We would love to hear from you!

 

Contact Info

Rod Edmiston
Director, Ticketing Strategy & Operations
Email:   rod.edmiston@jacman.co
Phone:  +1 604 369 8208 (Canada)

Jacqui Edmiston
Director, Emergency & Event Preparedness
Email:   jacqui.edmiston@jacman.co
Phone:  +1 604 369 8191 (Canada)